Dedicated Support Engineering Lead
$284k – $385k / year
3 weeks ago
Customer Support salary at SaaS companies
Based on the pay ranges published in 102 live Customer Support job posts at SaaS companies. Figures are medians of the published minimum and maximum, refreshed hourly.
By level
| Level | Median range | Posts |
|---|---|---|
| Entry-level | $60k – $70k | 3 |
| Mid-level | $140k – $185k | 53 |
| Senior | $130k – $179k | 9 |
| Manager | $123k – $177k | 6 |
By location
| Market | Median range | Posts |
|---|---|---|
| United States | $131k – $179k | 74 |
| Canada | CA$101k – CA$140k | 11 |
| Europe (euro) | €44k – €51k | 6 |
| United Kingdom | £55k – £77k | 4 |
| Singapore | S$100k – S$200k | 3 |
| Australia | A$89k – A$120k | 3 |
| Remote (United States) | $97k – $147k | 18 |
| On-site or hybrid (United States) | $160k – $205k | 56 |
Published Customer Support pay by company
| Company | Median range | Posts |
|---|---|---|
| OpenAI | $216k – $260k | 19 |
| Anthropic | $180k – $240k | 4 |
| Figma | $169k – $245k | 1 |
| Databricks | $165k – $227k | 2 |
| Notion | $160k – $185k | 1 |
| Sierra | $160k – $180k | 1 |
| PlanetScale | $135k – $200k | 2 |
| Replit | $140k – $180k | 6 |
| Snowflake | $136k – $179k | 3 |
| Sigma Computing | $140k – $170k | 1 |
Best-paid open Customer Support roles
All Customer Support jobs →Support Delivery Lead, Ads
$284k – $315k / year
3 months ago
Support Delivery Lead
$284k – $315k / year
3 weeks ago
Support Delivery Lead, Government
$284k – $315k / year
3 months ago
Support Program Manager, Partnerships
$216k – $310k / year
2 days ago
Strategy & Operations Programs, Support
$216k – $310k / year
2 days ago
Support Operations Lead
$279k – $310k / year
3 months ago
Senior Support Specialist, Ads
$189k – $280k / year
1 month ago
Senior Manager, Global Premier Support
$200k – $275k / year
4 weeks ago
IT Support Engineer, Executive Support
$180k – $265k / year
3 months ago
Support Delivery Lead
$234k – $260k / year
1 month ago
AI Support Engineer, Biosciences – San Francisco
$180k – $260k / year
3 months ago
Senior Support Engineer – San Francisco
$234k – $260k / year
8 months ago
AI Support Engineer – San Francisco
$180k – $260k / year
8 months ago
AI Support Engineer, Government – San Francisco, CA
$180k – $260k / year
1 month ago
AI Support Engineer – San Francisco (Weekend Shift)
$180k – $260k / year
4 months ago
Dedicated Support Engineer – San Francisco
$180k – $260k / year
2 weeks ago
Support Engineer
$210k – $250k / year
5 months ago
Support Engineer, AI Infrastructure & Tooling
$169k – $245k / year
8 months ago
Head of Global Executive Support
$200k – $240k / year
2 months ago
Customer Support jobs by location
Other SaaS salary guides
Account Executive
Account Manager
Accounting
AI & ML Engineer
Backend Engineer
Brand & Communications
Business Operations
Content & SEO
Customer Success Manager
Data Analyst
Data Engineer
Data Scientist
Demand Generation
Developer Relations
DevOps & SRE
Engineering Manager
Executive Assistant
Finance & FP&A
Frontend Engineer
Full Stack Engineer
HR & People Operations
Implementation Consultant
IT & Systems
Legal Counsel
Marketing Manager
Marketing Operations
Mobile Engineer
Partnerships
Product Designer
Product Manager
Product Marketing Manager
Program Manager
Recruiter
Revenue Operations
Sales Manager
Sales Representative
SDR & BDR
Security Engineer
Software Engineer
Solutions Engineer
Technical Account Manager
Trust & Safety
Questions about Customer Support pay
How much does a SaaS Customer Support make?
In live job posts, SaaS companies publish a median range of $131k – $179k for Customer Support roles (United States), a midpoint of $155k. Most published ranges fall between $95k and $245k.
Where does this salary data come from?
Only from pay ranges that companies publish in their own job posts, which we read hourly from their hiring systems. We don’t use surveys or self-reported salaries. Hourly and monthly rates are left out, and each figure is a median, so one unusual posting doesn’t move it.
Does this include bonus, commission or equity?
Usually not. Most published ranges are base salary; sales roles often add commission (on-target earnings), and many companies add equity. Check each posting for what its range covers.
Why are most figures in US dollars?
US pay-transparency laws in states like California, New York, Colorado and Washington mean most published ranges are for US roles. Where enough UK, European or Canadian posts publish pay, they are shown separately by currency.