Remote SaaS Customer Support jobs
Customer support, technical support and support engineering roles at SaaS companies.
Customer Support Developer (Databases)
Customer Support Developer (Databases)
Manager, Support Engineering (AMER)
Technical Support Engineer, Canada
Technical Support Engineer 2
Technical Support Engineer 2
Technical Support Engineer I
AI Agent Operations Specialist, Support
Product Support Engineer – NAMER
Manager, Customer Support
Sr. Support Operations Manager
Product Support Engineer – EMEA
Technical Support Engineer
Support Engineer, U.S. Government Support
Manager, Assigned Support Engineering (EMEA)
Technical Support Engineer 2
Technical Support Engineer 2
Staff Designated Support Engineer
AI Support Engineer – Toronto (Weekend Shift)
Technical Support Specialist
Technical Support Expert 2
Dedicated Support Engineer – Toronto
Technical Support Engineer
Personalized Support Engineer
Top companies hiring for Customer Support
All 33 companies →Remote Customer Support jobs by region
Customer Support jobs by country
Customer Support jobs by level
About these roles
Customer Support jobs at SaaS companies
Support teams answer customer questions and fix problems by chat, email and phone. Technical support and support engineering roles dig into logs, APIs and bugs, and escalate to engineering; many SaaS companies run support around the clock across several regions.
For what SaaS companies pay Customer Support roles by level, location and company, see the Customer Support salary guide.
Pay depends heavily on level and location. Where companies publish a range, the typical role on this page lists $95k–$146k in the US (median published minimum and maximum). About 25% of the roles here include a salary; use Salary listed first to see those at the top.
33 SaaS companies are hiring for these roles right now, led by Pennylane, Twilio, and Ashby.
Questions about SaaS Customer Support jobs
Where do these SaaS Customer Support jobs come from?
Every job is pulled from the company’s own hiring system (Greenhouse, Lever, Ashby, Workable or Rippling) once an hour. We do not accept paid or reposted listings, so each role links back to the company’s live careers page.
What happens when I click Apply?
You go straight to the job on the company’s careers site and apply there. We never host applications and never see or store your details.
Why don’t all jobs show a salary?
We only show pay when the company publishes it in the job post. Around 25% of the roles on this page include a range today. Sort by “Salary listed first” to see those roles at the top.
How do I know a job is still open?
We check every company’s job board hourly. When a role is removed from the careers page, we remove it here within the hour and point you to similar open roles.
How much do SaaS Customer Support roles pay?
Where companies publish a range, the typical open role here lists $95k–$146k in the US (median published minimum and maximum). Pay rises with level and varies by location; the Customer Support salary guide breaks it down.
What does “Remote (Europe)” mean?
It means the company hires remotely but only within that region, usually for tax, contract or time-zone reasons. “Remote (Worldwide)” roles have no location restriction.
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