Remote SaaS Customer Support jobs in the US
Customer support, technical support and support engineering roles at SaaS companies.
Manager, Support Engineering (AMER)
Technical Support Engineer, Canada
AI Agent Operations Specialist, Support
Product Support Engineer – NAMER
Manager, Customer Support
Sr. Support Operations Manager
Technical Support Engineer
Support Engineer, U.S. Government Support
Staff Designated Support Engineer
Director, Support Engineering
Customer Experience Associate (Evening Shift)
L1 Technical Support Engineer
Technical Support Specialist
University Grad | Customer Experience Associate
Senior Support Engineer, NORAM
Customer Experience Associate
Senior Assigned Support Engineer (AMER)
Customer Support Engineer (Tier 1)
Senior Support Engineer | Remote | North America
Support Engineer (AMER)
Application Support Engineer
Product Support Specialist, Pacific/Mountain Time
Support Engineering Manager – Americas
Product Support Specialist – Americas
Top companies hiring for Customer Support
All 16 companies →Remote Customer Support jobs by region
Customer Support jobs by country
Customer Support jobs by level
About these roles
Customer Support jobs at SaaS companies
Support teams answer customer questions and fix problems by chat, email and phone. Technical support and support engineering roles dig into logs, APIs and bugs, and escalate to engineering; many SaaS companies run support around the clock across several regions.
For what SaaS companies pay Customer Support roles by level, location and company, see the Customer Support salary guide.
Pay depends heavily on level and location. Where companies publish a range, the typical role on this page lists $95k–$146k in the US (median published minimum and maximum). About 72% of the roles here include a salary; use Salary listed first to see those at the top.
16 SaaS companies are hiring for these roles right now, led by Ashby, GitLab, and Ramp.
Questions about SaaS Customer Support jobs
Where do these SaaS Customer Support jobs come from?
Every job is pulled from the company’s own hiring system (Greenhouse, Lever, Ashby, Workable or Rippling) once an hour. We do not accept paid or reposted listings, so each role links back to the company’s live careers page.
What happens when I click Apply?
You go straight to the job on the company’s careers site and apply there. We never host applications and never see or store your details.
Why don’t all jobs show a salary?
We only show pay when the company publishes it in the job post. Around 72% of the roles on this page include a range today. Sort by “Salary listed first” to see those roles at the top.
How do I know a job is still open?
We check every company’s job board hourly. When a role is removed from the careers page, we remove it here within the hour and point you to similar open roles.
How much do SaaS Customer Support roles pay?
Where companies publish a range, the typical open role here lists $95k–$146k in the US (median published minimum and maximum). Pay rises with level and varies by location; the Customer Support salary guide breaks it down.
What does “Remote (Europe)” mean?
It means the company hires remotely but only within that region, usually for tax, contract or time-zone reasons. “Remote (Worldwide)” roles have no location restriction.
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