Mid-level SaaS Customer Support jobs in San Francisco
Customer support, technical support and support engineering roles at SaaS companies.
Support Program Manager, Partnerships
Strategy & Operations, Support
Customer Support Representative
Desktop Support Technician
Product Support – Bridge
Dedicated Support Engineer – San Francisco
Dedicated Support Engineering Lead
AI Support Engineer, Government – San Francisco, CA
IT Support Engineer
Support Vendor Manager
IT Support Engineer, Executive Support
Support Operations Manager
Technical Support Engineer
AI Support Engineer – San Francisco (Weekend Shift)
Support Engineer
Technical Program Manager, Support Delivery
Enterprise Technical Support Engineer
AI Support Engineer – San Francisco
Support Engineer, AI Infrastructure & Tooling
IT Support Specialist
Top companies hiring for Customer Support
All 8 companies →Remote Customer Support jobs by region
Customer Support jobs by country
Customer Support jobs by city
Customer Support jobs by level
About these roles
Customer Support jobs at SaaS companies
Support teams answer customer questions and fix problems by chat, email and phone. Technical support and support engineering roles dig into logs, APIs and bugs, and escalate to engineering; many SaaS companies run support around the clock across several regions.
For what SaaS companies pay Customer Support roles by level, location and company, see the Customer Support salary guide.
Pay depends heavily on level and location. Where companies publish a range, the typical role on this page lists $180k–$260k in the US (median published minimum and maximum). About 86% of the roles here include a salary; use Salary listed first to see those at the top.
8 SaaS companies are hiring for these roles right now, led by OpenAI, Anthropic, and Figma.
Questions about Mid-level SaaS Customer Support jobs
Where do these Mid-level SaaS Customer Support jobs come from?
Every job is pulled from the company’s own hiring system (Greenhouse, Lever, Ashby, Workable or Rippling) once an hour. We do not accept paid or reposted listings, so each role links back to the company’s live careers page.
What happens when I click Apply?
You go straight to the job on the company’s careers site and apply there. We never host applications and never see or store your details.
Why don’t all jobs show a salary?
We only show pay when the company publishes it in the job post. Around 86% of the roles on this page include a range today. Sort by “Salary listed first” to see those roles at the top.
How do I know a job is still open?
We check every company’s job board hourly. When a role is removed from the careers page, we remove it here within the hour and point you to similar open roles.
How much do SaaS Customer Support roles pay?
Where companies publish a range, the typical open role here lists $180k–$260k in the US (median published minimum and maximum). Pay rises with level and varies by location; the Customer Support salary guide breaks it down.
Are all of these roles based in San Francisco?
Each role has at least one office or hiring location in San Francisco. Some postings list several locations or also allow remote work; the location chips on each job show the full picture.
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