Hybrid mid-level Customer Success jobs at AI companies

AI labs and AI-first software companies building models, agents and AI products. Companies hiring here include OpenAI, Anthropic, Harvey, Cohere, Sierra, Scale AI, Cresta, ElevenLabs, Decagon, and Synthesia.

After the sale, SaaS companies keep and grow customers through onboarding and implementation, customer success management, technical support and account management. Customer success managers usually own renewals and adoption for a book of accounts; support and implementation roles are more technical and hands-on.

Pay depends heavily on level and location. Where companies publish a range, the typical role on this page lists $180k–$239k in the US (median published minimum and maximum). About 61% of the roles here include a salary; use Salary listed first to see those at the top.

Remote roles make up 2% of the openings on this page. Most remote roles are limited to a region for tax and time-zone reasons, so check the location chips before you apply.

3 SaaS companies are hiring for these roles right now, led by OpenAI, Harvey, and Synthesia.